RUCKUS Associate Partner Support Per SZ/vSZ AP 1y
A10565
With Associate Partner Support, Ruckus support partners provide Level 1 support services to end users, with support engineers trained and certified on Ruckus Wireless products. If an event requires escalation to Ruckus support, our partners will open a case on your behalf and provide you with updates on the status of the issue.
Smart Wi-Fi Systems: Associate Partner Support Deliverables
Associate Partner Support delivers the following to ensure the reliability and functionality of your system:
• Technical support through Ruckus Support Partners, backed up by Ruckus if necessary.
• Access to product information, technical documentation, software downloads, community forums and more via Ruckus Web support at http://support.ruckuswireless.com.
• Software updates and upgrades, including bug fixes and maintenance releases, as available, for controllers and APs.
• Advance Hardware Replacement on controllers.
Smart Wi-Fi Systems: Associate Partner Support Deliverables
Associate Partner Support delivers the following to ensure the reliability and functionality of your system:
• Technical support through Ruckus Support Partners, backed up by Ruckus if necessary.
• Access to product information, technical documentation, software downloads, community forums and more via Ruckus Web support at http://support.ruckuswireless.com.
• Software updates and upgrades, including bug fixes and maintenance releases, as available, for controllers and APs.
• Advance Hardware Replacement on controllers.
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